Faculty and Staff Service Desk

Technology Services Faculty & Staff Service Desk is the first point of contact for IT information, IT services, and IT support at 51ºÚÁÏ.

Our IT support services team handles a variety of support requests such as password resets, computer and software installations, and troubleshooting of computer problems. Technology Services has a new help desk management platform (Service Now) to enhance the IT customer experience to the 51ºÚÁÏ community. The system can be accessed by anyone on campus with a 51ºÚÁÏ network account at the web address .

Some of the new capabilities available today are:

• Ability to enter a service request via a web portal at the address above
• Track the status of your request and provide feedback
• Enroll in the 51ºÚÁÏ password self-service reset application and the ability to reset your own logon password
• Review the knowledge base to find answers to frequently asked questions
• Ability to route service requests to non-technology Services staff members for resolution; with a single system for status updates

All service requests entered by telephone or via the web are entered into the ServiceNow system and status tracking is available.