Web Updates
(Request Something > Web Service Request)
What area are you updating? The following refers to CONTENT for:
- Administrative- (incl. staff, policies & manuals)
- Schools- (incl. programs, faculty/staff, curriculum)
What is considered content?
- General (welcome pages, program descriptions, events, etc.).
- Program (course outlines, descriptions, curriculum, etc.).
- Faculty/Staff: Correct listing, complete contact information, photos.
- Compliance: SACS and state requirements (think about how to maintain our internal content standards while meeting these requirements).
What area are you updating? The following refers to CONTENT for:
- Administrative- (incl. programs, policies & manuals, etc.)
- Special Programs- (incl. descriptions, staff, curriculum)
What is considered content?
- General (welcome pages, new developments, events, photos, etc.).
- Program (descriptions, requirements, photos, etc.).
- Staff (Correct listing, complete contact information, photos).
More About Content
Additional Guidelines & Requirements:
- Identify or appoint section coordinators as your point person.
- Coordinators should analyze respective areas on the current site, create a content update list and begin compiling content to address those items.
- Content should be student-centric or reader-friendly; we no longer use mission statements/core values to introduce or describe programs. Instead, revise your mission statements/core values into two or three sentences that students can easily understand.
- Focus on consistency, accuracy and delivery of final product.
- Text/verbiage must be final and edited, and submitted in a Word document; we will copy and paste this text into the page.
- Forms, applications, flyers, brochures, charts, letters, etc. must be submitted in PDF format. We no longer upload Word documents or Excel spreadsheets on the website.
- Photos must be submitted as JPEGs or PNGs and be a maximum of 1 megabyte in size.
- PDFs must be WORD generated (document scans are not acceptable).
When your content is ready
Send your content to .
Please note: We do not respond to emails to webmaster@vsu.edu. Requests will be processed by adhering to 51ºÚÁÏ Technology Services SLA – Allow three business days for your request to be acknowledged, one to two business days for emergency business needs.
Found a mistake on a Page?
The first step is to through ServiceNow. That notifies the entire web team and gives them the documentation they need in order to get started.
All of the design options on vsu.edu can be seen in the Cascade Design Blocks document. Please use the block names and terminology as best you can when submitting your requests so the web team can know the exact blocks you would like to use on your pages.
Explain that in your request and someone from the team will reach out to you to help you gather the necessary resources.
The , which is run by the Office of Communications, holds a large number of photos that are available for you to pick from. You can share the link to a specific photo in your request so the web team can download the appropriate size. Photos from other places can be used on the site, but they must be copyright-free.
Yes, after logging in, select the related request underneath "My Open Requests." You can also click the link to view the request in the automated email that you received when you submitted the request. Please be sure to tag the team member using the @ symbol to ensure proper notification.
Submit a request through . For quick changes, indicate them directly in the request form. For more substantial changes, please detail them in a Word document.
Please start the process by planning your page's navigation and content; this can be done by researching areas on the 51ºÚÁÏ website or other universities. Once you have a good idea of what your site should look like and communicate, submit a request through .
Changes should only be requested by your department's web coordinator and approved by your department's chair or director. NOTE: new website requests must first be approved by the Office of Planning and Institutional Effectiveness.
Depending on the nature/lengthiness of your changes, and the completeness of your request form, your request can be fulfilled within 3 business days.
The timeframe of a new website largely depends on its complexity, timeliness of delivered content and the number/frequency of revisions. This process can take several weeks.
For better documentation and timeliness on projects, we close tickets after 7 days of inactivity. Once your request has reached that mark, we will notify you of it's closure via email or through ServiceNow. We understand there may be extenuating circumstances and will work with you as best we can through open communication.
Yes, we will gladly meet for a kickoff meeting. Depending on our availability at the time, we should be able to schedule a meeting within a week of your request.
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Information Security Office
51ºÚÁÏ
Technology Services
PO Box 9090
Petersburg, VA 23806
secureit@vsu.edu
804-524-3186